At 2Scoops, we strive to provide our customers with the highest quality products and services. We understand that receiving a damaged or tampered product can be a frustrating and disappointing experience. We are committed to resolving any issues that arise in a timely and efficient manner to ensure your complete satisfaction.
If you receive a damaged or tampered product, please contact our customer service team immediately. We request photographic evidence of the damage or tampering to help us investigate the issue. Our team will work with you to find a resolution that meets your needs.
Please understand that, due to food safety regulations, we are unable to accept returns of any of our products. However, if we determine that your product was indeed damaged or tampered with, we will offer a partial refund or credit toward a future purchase. The amount of the refund or credit will depend on the severity of the issue and will be determined on a case-by-case basis.
We apologize for any inconvenience or disappointment that this may have caused you. We understand that incidents like these can shake your trust in our brand, and we take that very seriously. We value your business and are committed to ensuring that you have a positive experience with our brand.
We take pride in the quality of our products, and we want to assure you that we will investigate any issue that arises to prevent similar incidents in the future. We appreciate your feedback and strive to continuously improve our products and services.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. Our team is dedicated to addressing any issue you may have and to making sure that you are satisfied with your purchase. Thank you for choosing 2Scoops and for allowing us the opportunity to serve you.